SERVICES

Managed IT

As you may have heard, “Managed IT Services” are the latest trend in IT support, and every day more and more businesses are transitioning to this newer model.

Managed IT Services are a philosophical change in how IT support is delivered. Instead of following the old school tradition of Break-Fix (wait until something breaks, then scramble to fix it), Managed IT Services focuses on the prevention of these issues before they affect you, your employees, and your customers.In addition, the goals of your business and the Managed IT Service Provider are aligned. With a traditional Break-Fix service, the only way for an IT support company to stay in business is if things keep going wrong, which is always a double edged sword. If we do our job too well, we’re out of business, which happens to around 83% of IT support companies.

Roth IT Services will schedule a flat-rate monthly fee based on a technology audit that we provide FREE of charge. This predictable set monthly fee gives you Proactive IT Management (such as: 24/7 monitoring, software updates, anti-virus and backup reviews), Network Administration (such as: user account management, centralized reports and documentation), Email Security Services (Spam and Virus Protection), Web Protection (Hack and virus protection, bandwidth monitoring and content filtering), Reactive Support Services (Support Center service, unlimited on-site and remote support, customer portal, and on-call after hours support), and Virtual CTO (Tech planning/budgeting, biannual business reviews, vendor management/procurement services).

Here are a few things that you can expect from having Roth IT Services as your Managed IT Service Provider:

  • Peace of mind – your systems are monitored 24/7/365
  • Less downtime – we identify and fix issues before they cause problems for you or your customers
  • Fewer disruptions – we provide most services remotely, overnight or on weekends
  • Predictable budgeting – a flat monthly fee covers everything you need for a secure operating environment